webmail not working again? posted by Seila Selimovic in Technical Support April 2, 2008

I cannot connect to webmail again. Any idea what's wrong / when it will be up again? Seila

Response to posted by Miranda Neubauer in Technical Support April 2, 2008

Imap isn't working either

Response to posted by Nicholas Parece in Technical Support April 2, 2008

We're working to get services back online. The board will be updated once we have a resolution. Thanks as always for reporting this! Nick Parece LTS

Response to posted by Malaika Schwartz in Technical Support April 2, 2008

no. this is the second time it's happened in the last week or so. extremely annoying.

Response to posted by Amy Todd in Technical Support April 2, 2008

It took a lot of clicking to get to this forum for reassurance that the problem isn't on my end. Any chance of posting a notice on the homepage of LTS when something as significant as an email failure occurs?

Response to posted by Nicholas Parece in Technical Support April 2, 2008

There is an alert posted on LTS home page as well. We apologize for this inconvenience. Please watch this space for updates.

Webmail outage update 4/2/08 posted by James Bartes in Technical Support April 2, 2008

Hello, Netsys Engineers confirm that webmail is up and running again. We are currently investigating the cause of today’s outage and there may be more downtime as a result of any fixes we implement. Again we apologize for the unplanned outage and hope to have these services running smoothly. Thank you for your patience. -James Bartes System Engineer LTS, Brandeis University

Response to posted by Anonymous Poster in Technical Support April 2, 2008

Sorry, but webmail lis not working. When will it

Response to posted by Anonymous Poster in Technical Support April 2, 2008

Will this problem be fixed within the next few hours?

Response to E-mail problem posted by Mary Jasset in Technical Support April 2, 2008

We are still having problems in Chemistry Office connecting to e-mail. Let us know when this will be rectified. Only two of us can access the e-mail.

Response to posted by Anonymous Poster in Technical Support April 2, 2008

Despite the Netsys confirmation, I'm sorry to point out that it's still not working.

Heller is also having problems posted by Denise Riebman in Technical Support April 2, 2008

Some of us in Heller also haven't had access to email for hours.

RE Anonymous posters posted by James Bartes in Technical Support April 2, 2008

We hope to have the problem fixed as soon as possible. We know everyone is anxious to get their e-mail. If users need to get their mail through other means you can configure a mail client like Thunderbird. Instructions: Instructions Download preconfigured client: PC MAC

Webmail degraded performance posted by John Turner in Technical Support April 2, 2008

We are actively working on this issue. It is up and running for some users. Please be patient as we are trying to diagnose the root cause of this issue and will post more information when we are confident that we have found the problem and solved it. John Turner Director for Networks & Systems

Response to posted by Miranda Neubauer in Technical Support April 2, 2008

I feel like Thunderbird isn't working either.

Response to posted by Brian Gold in Technical Support April 2, 2008

Not sure about Thunderbird, but MacMail isn't working.

Response to Miranda posted by Melissa Rosen in Technical Support April 2, 2008

I cannot access e-mail via Thunderbird either.

no Pine access either posted by Anonymous Poster in Technical Support April 2, 2008

I can't access e-mail with Pine, either.

Webmail/Email outage update 4/2/08 posted by James Bartes in Technical Support April 2, 2008

Work is still ongoing. Your faithful engineers have found a problem with one of the mail servers in addition to the earlier reported Webmail problems. This will explain why some users are having difficulty getting their mail. These issues are not linked just an unfortunate time to have both failures simultaneously. Thank you for your continued patience.

Response to posted by Mark Grinberg in Technical Support April 2, 2008

I am running through Thunderbird, like I always do, and cannot get e-mail. I'm over in Massell quad.

Response to posted by Claudia Funez in Technical Support April 2, 2008

Just letting you know, I know everyone said it already, but it's 12:17 and webmail is still not working. Earlier fixing did not work.

e-mail is back (?) posted by Megan Zahniser in Technical Support April 2, 2008

My e-mail was out from at least 10:15am and it's back now -- I can access via Pine or Webmail.

Webmail and E-Mail Fixed posted by Josh West in Technical Support April 2, 2008

Hi all, The problem with webmail and email for folks whose usernames begin with b, d, h, m, o, and y has been resolved. If you continue to experience issues, please send an email to systems@brandeis.edu and we'll respond accordingly. Thanks. -- Joshua West Systems Engineer Brandeis University http://www.brandeis.edu

Response to posted by John Turner in Technical Support April 2, 2008

The problem has been identified and resolved as of 12:35 or so. The mail server that served mail for folks whose usernames begin with b, d, h, m, o, and y was having problems from round 10:15 or so this morning and caused a problem with webmail and other imap servers. We were focused on the webmail and imap proxing service, when in fact it was the mail store failure that was the real root cause of today's problems. We are working to reduce the likelihood of this occurring in the future. I apologize on behalf of the server that was misbehaving, It is very sorry that it caused the problems this morning. John Turner Director for Networks & Systems

Response to posted by Brian Gold in Technical Support April 2, 2008

Thanks for the constant updates; they are much appreciated. Those are some random letters there!

Response to posted by Elliot Kendall in Technical Support April 2, 2008

Brian: There are currently four mail servers, and we wanted each of them to store about the same amount of mail and get the same amount of use. Not every person has the same amount of mail and checks it at the same frequency, though.

So we figured out the percentages for each starting letter, then broke them up so that each server would get as close to 25% as possible. That led to some random-looking letter distributions.

We could have split accounts up some other way than by first starting letter, but doing it this way is convenient. When we want to find a specific person's mail, we just have to go to look at the username to figure out where it's stored.

Response to posted by Brian Gold in Technical Support April 2, 2008

Elliot, that makes sense, and was pretty much what I guessed was why they were seemingly random letters.

Response to webmail stil not working posted by Arthur Barron in Technical Support April 7, 2008

It's April 7 and my webmail is not working. What do I need to do?

Response to posted by Steven Karel in Technical Support April 7, 2008

See the other post at http://my.brandeis.edu/bboard/q-and-a-fetch-msg?msg_id=0006NA

Resolved posted by Josh West in Technical Support April 7, 2008

Hey all, The issue has been resolved. We apologize for the inconvenience. Please send an email to systems@brandeis.edu if you experience further issues. Thanks. -- Joshua West Systems Engineer Brandeis University http://www.brandeis.edu

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